We are happy to help with product questions, order status, returns and wholesale inquiries. The fastest way to reach us is by email; we reply within one business day.
Customer Care
Phone: +1 (859) 204-7291
Email: sales@floydsummit.com
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed weekends and U.S. federal holidays
Company Address
FLOYD SUMMITVALE WHOLESALE LLC
3120 Pimlico Pkwy Ste 136
Lexington, KY 40517
United States
Help us help you faster
- Order questions: include your order number and the email address used at checkout.
- Damaged or incorrect items: include your order number and clear photos of the item and packaging (please contact us within 48 hours of delivery).
- Returns: see our Returns & Refund Policy, then email us to request a return authorization.
- Wholesale: see our Wholesale page for what to include in your request.
Please note: our Lexington address is our business office. It is not a retail showroom, and returns should not be sent there unless our team instructs you to do so.