Orders & Payment
How do I place an order?
Add items to your cart, go to checkout, enter your shipping and billing details and submit payment. You will receive an order confirmation by email.
Which payment methods do you accept?
The payment methods currently available are shown at checkout. Payments are processed securely; we do not store full card numbers on our website.
Can I change or cancel my order?
Yes, as long as it has not shipped. Contact us as soon as possible at sales@floydsummit.com or +1 (859) 204-7291.
Do you charge sales tax?
We collect 6% Kentucky sales tax on orders shipped to Kentucky, and sales tax for other states where required by law. Tax is shown at checkout.
Shipping
How much is shipping?
Standard shipping is free on orders of $49 or more. Orders under $49 ship for a flat $6.95.
How long will delivery take?
Orders are processed within 1–2 business days, and standard delivery usually takes 3–7 business days after dispatch.
Where do you ship?
We ship to the 48 contiguous U.S. states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the United States.
How can I track my order?
You will receive a tracking number by email when your order ships.
Returns
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery. Email us first to receive a Return Authorization number. See our Returns & Refund Policy.
My item arrived damaged. What should I do?
Contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund at no cost to you.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5 business days of receiving and inspecting your return.
Products & Wholesale
Does furniture require assembly?
Many furniture items ship flat-packed and require assembly. Please check the product description, and contact us if you have questions before ordering.
Do you offer wholesale or bulk pricing?
Yes. Visit our Wholesale page for minimums and how to request a quote.
How can I contact you?
Call +1 (859) 204-7291 or email sales@floydsummit.com, Monday–Friday, 9:00 AM–5:00 PM Eastern Time.